Host With The Most / House Organizer, Supporter & Troubleshooter / House Operations Survival Talent

Hiring contact

Restaurant Manager

Department

FOH

Exempt/Non-Exempt

Non-Exempt

Job Overview

Responsible for greeting customers, checking identification (if applicable), controlling the flow of traffic, and maintaining guest areas by performing the following duties:

Position Description

  • Handles initial and final contact with all guests; greets guests in a positive, professional, and welcoming manner and thanks them as they leave.
  • Provides information and conversation while guests are waiting and being seated.
  • Accommodates guests with special requests.   
  • Maintains positive guest satisfaction by answering questions thoroughly, handling complaints or directing them to a manager, and providing specific item suggestions and information about the establishment.
  • Provides specific item suggestions and information about the establishment.
  • Quotes accurate wait times, distributes paging devices (if applicable), and maintains time efficient list.
  • Directs guests to proper holding/waiting area.                             
  • Coordinates orderly movement of guests within the food service area with utilization of a table management system. 
  • Knows table numbers, seating floor plans, and server/busser assignments.
  • Communicates effectively with all guests, co-workers and management. 
  • Maintains organization of host stand and keeps supplies stocked.
  • Answers telephone calls and related questions.
  • Maintains cleanliness around front facade of the building and guest restrooms; keeps venue clean and free of litter at all times.
  • Monitors and stocks restroom supplies.
  • Maintains high-level of knowledge regarding the company’s products and happenings, and communicates properly to guests; establishes rapport with all guests through name recognition.
  • Performs other duties and tasks as assigned or determined by management or supervisors and moves with a sense of urgency.
  • Adheres to responsible alcohol service established by company policy.
  • Understands and utilizes all safety and sanitation practices as defined in the safety program and reports any accidents to management.
  • Adheres to all company policies and procedures as established in the Staff Member Handbook.

Skills and Experience

One year in a guest service position preferred; previous experience in a food and beverage environment helpful; or equivalent combination of education and experience